760.376.3745 info@sierrasouth.com

Shipping Information

Please see the information below for shipping, returns or exchanges, and warranties. If you don’t find the information you need, please contact us.

 

Shipping Gear & Apparel

Order Total Shipping Price
$1-$100 $12.95
$100-$200 $15.95
$200-$300 $19.95
$300.01 $29.95
Oversized Item min. $100 per item

Purchases are shipped UPS Ground or USPS Ground and take 3-7 business days to reach destination.

Please allow 1-2 business days for processing and packing orders before shipment.

 

Returns & Exchanges

Sierra South does not accept returns on ANY sale items or used gear or boats. All used gear, kayaks, rafts, and SUPs are sold as is. 

  • Returns or exchanges must be made within 30 days of the original purchase date. Please call to obtain a Return Authorization number* (RA#).
  • Return shipping fees are the responsibility of the customer. Original shipping fees will not be refunded. 
  • Returned or exchanged items must be in new, resaleable condition, with all packaging and tags intact to receive credit.
  • Sierra South will exchange an item on sale, IF we currently have it in stock. When you call for a RA# we will set aside the item/size you are exchanging. No refunds will be made, if we cannot replace the item with a different color/size.
  • Once we receive the returned item; your original form of payment will be credited and we will re-ring the new item with return shipping fees. Please note that this will be two seperate transactions due to our credit card processor/PayPal accounts.

If using USPS Mail return to:

Sierra South
P.O. Box 1909
Kernville, Ca. 93238

 

If using UPS or FedEx, return to:

Sierra South
11300 Kernville Rd.
Kernville, Ca. 93238

 

*To obtain a Return Authorization number or for any questions please call 1-760-376-3745 or e-mail us at info@sierrasouth.com

 

Shipping Rafts and Kayaks

All sales limited to the stock on hand. 

Please call us at 1-760-376-3745 or email info@sierrasouth.com for a shipping quote when ordering a kayak.

The charge for shipping a new or used raft or kayak to a freight terminal or to a business address* estimated $240-300+, depending on the size of the boat and how far it needs to go.

*Residential delivery is possible for an additional charge.

  • Expedited shipping is not available for rafts or kayaks.
  • Boats 9’+ may have higher shipping costs.

Returns

  • Sierra South accepts new kayak returns within 30 days of purchase.
  • Please call for a Return Authorization number (RA).
  • Return shipping charges are the customer’s responsibility. These costs vary from $240-300+ depending on the size of the kayak and geographical region.
  • Returned kayaks must be in new, re-saleable condition, with all packaging and tags intact to receive credit. Credit will not be given for the original shipping fees.
  • Sierra South does not accept returns on new rafts or kayaks on sale and used rafts or kayaks.
  • All used boats are sold as-is.

New arrivals might not be listed on the web site. If you do not see the boat you are looking for, or have questions, please call 1-760-376-3745 or email info@sierrasouth.com

Shipping Inflatable Kayak & SUPs

All sales limited to stock on hand.

  • Inflatable Kayak, and Inflatable Standup Paddleboard (SUP)* shipping starts at $100.00.
  • Any accessories included may cost extra to ship.
  • We ship rafts via UPS directly to your home or business.

* Hard shell SUPs will ship like a kayak, please see kayak shipping.

 

Returns

  • Sierra South accepts new raft returns within 30 days of purchase. Please call for a Return Authorization number (RA).
  • Return shipping charges are the customer’s responsibility. These costs vary depending on the size of the raft and geographical region.
  • Returned rafts must be in new, resaleable condition, with all packaging and tags intact to receive credit. Credit will not be given for the original shipping fees.
  • All sales are final on new rafts & SUPs on sale and used rafts & SUPs.

 

New arrivals might not be listed. If you do not see the boat you are looking for, or have questions, please call us at 1-760-376-3745 or email info@sierrasouth.com

In-Store Pick Up

All items are available for FREE in-store pickup. Just select “in-store pickup” during check out and we will set your order aside; ready when you are. Located in Kernville, Ca., just about 3 hours from Los Angeles, our store is in the perfect location to save on shipping when purchasing a boat.

11300 Kernville Rd.

Kernville, Ca 93238

Warranty Policy

Warranty Policy

Sierra South carries quality gear, clothing, and footwear by top manufacturers. We use this gear! But, things happen…

Most warranties are the “manufactuer warranty” NOT a Sierra South warranty.

  • Many manufacturers handle their warranties in-house and others will want you to go through us.
  • We suggest you first try contacting the manufactuer of your warranty item.
  • Please keep your receipt as some warranties are time sensitive.
  • The manufactuer will let you know the process of your warranty OR if you need to contact us.

 

We are here if you need us!

1-760-376-3745

info@sierrasouth.com

Have Questions?

If you have any questions or concerns about your order please contact us.

11 + 1 =

Phone  //  1.760.376.3745

Email  //   info@sierrasouth.com

Address

11300 Kernville Rd.

Kernville, Ca 93238

Kern River Flows  //  Upper SCE Lower COE

 

Go to sierrasouth.com to explore our

kayaking classes and rafting trips.

Hours of Operation

 

 

Store Open Daily //  9 am – 5 pm

Reservations Mon-Fri //  9 am – 5 pm

Contact Us

1.760.376.3745

info@sierrasouth.com

11300 Kernville Rd. Kernville, Ca 93238

Kern River Daily Flows:

At Kernville // Below Lake Isabella

Go to sierrasouth.com to explore our kayaking classes and rafting trips.

Hours of Operation

Sunday 10am-4pm

Monday 10am - 4pm

Tuesday Closed

Wednesday Closed

Thursday 10am - 4pm

Friday 10am - 4pm

Saturday 10am - 4pm